FAQ

I want you to be happy and satisfied with your order :-)

If that’s not the case for any reason, please don’t hesitate to reach out - Send me a message through the contact form within 30 days after you've received your package, and tell me your thoughts - we’ll work things out together and find a solution for it.

• Orders that only contain flat items will be shipped in stamped envelopes (lettermail) to keep the costs low for you. :-)

• It happens in some rare occasions that lettermail orders get lost :(

If you suspect that happened and it's been 4+ weeks since you placed your order, please contact me so I can arrange a replacement.

• I’m not able to offer a full refund for non-tracked orders, but you’re always welcome to upgrade the shipping on your replacement if you’d like extra peace of mind. You can mentioned the upgrade in your email and I'll send you an invoice for the extra fees.

• Thank you for supporting my little shop! - Each product is made, packed and shipped with care by me, so your understanding and kindness means the world. 🌷